In progress view of a storyboard for an upcoming Paid Family Leave project. The goal create a baseline for user research needs and assumed path given the research. Also to showcase flow for executives.
Journey Map Template Redesign
This is an early iteration prototype of a more modular map we could print out for workshop participants, and make available to the enterprise.
Our big list of methods organized by project phase.
Citizen & Analyst Co-Journey Map
Prototyping a co-journey map for the DEC Permitting system.
DEC Journey Map Final Version
We used an "interaction line" to show how the citizen interacts with the analyst on the co-journey. Above the line is the citizen's journey, and below is the analyst.