Almost final version of the Journey Map.

Almost final version of the Journey Map.

Journey Map:
Rent regulation at the Department of Homes and Community Renewal

We did some great stuff here!


Problem

The rent is too damn high!


Context

Re-design of the entire rent regulation system.


Approach

  1. Research & Discovery
  2. User & Scenario Modeling
  3. Persona Development
  4. Journey Mapping Workshop
  5. Analysis & Synthesis
  6. Integrating our Findings

Problems & Solutions

We had this issue with how to create map. Here are some example representations. Key is balancing audience.


Results

"We used this right away."

List of insights: